Student Support Services Department


Support Services Role

Course Enquiry

Course Enquiry Progression Pathway Application

Sales & Marketing


First-Day Reporting to College

Orientation programme

Student Service

General Enquiries

Student Support Service Department

Medical Insurance

Refund Request

Transfer/Withdrawal/Deferment of Course

Emergency and Insurance Claims

Application for Leave / Absence

Feedback and Dispute

Request Letter


Course Schedule, Results, and Certificate

Academic Director / Program Manager

Academic Counselling

Re-exam or Re-module

Appeal Case

Fee Application Fees Payment


Miscellaneous Fees Payment


Wireless Internet Connection

IT Executive

Website/ Notice Board Content and Information

Quality Assurance

Newton International College provides orientation and induction programmes for all newly-enrolled students to:

  • Introduce the Administrative Staff as point-of-contact;
  • Tour of School Facilities;
  • Inform students of course admission requirements, modules, and synopses, courses duration, and classes schedule;
  • Inform students of total fees payable throughout the course duration;
  • Inform students of their rights (include dispute resolution procedure, fee protection scheme, and reference to CPE’s official website);
  • Inform students of course deferment/extension criteria and procedures, suspension and expulsion conditions;
  • Brief students on education pathway, examination fees, and miscellaneous fees structure;
  • Brief students on the transfer/withdrawal/refund policy;
  • Brief students on relevant Singapore Laws and ICA regulations;
  • Conduct a new student survey on agents (if students are recruited through an authorised recruitment agency);
  • Acknowledge the receipt of the Newton International College Student Handbook, and
  • Give details of the organisation awarding the certificate (if applicable).

Exemption for Singaporean / PR students if they are already covered by their own medical insurance plan. Newton International College which does not provide medical insurance coverage for any student not exempted will not be awarded the EduTrust certification.

Newton International College after Edutrust certification will appoint medical insurance provider AXA Insurance Singapore Pte Ltd.  Students can download the group medical insurance policy’s coverage, and any exclusion and claim procedure from NIC’s website.

Newton International College will assign Administrative staff /Sales Consultants/agents to pick up students from the airport and send students to the hostels recommended by Newton International College. The Administrative staff / Sales Consultant / Agent will provide students with information on medical check-ups, the location of nearby banks, MRT stations, and bus stops.

Newton International College will also assist international students to complete the formalities at Immigration & Checkpoints Authority, Singapore.

Hostel service providers recommended by NIC are:

  • East Lodge Management Pte Ltd