Student Support Services Department

Categories Support Services Role
Course Enquiry Course Enquiry Progression Pathway Application Administration Manager and Student Support Officer
Admission First-Day Reporting to College
Orientation programme
Student Service General Enquiries Administration Manager and Student Support Officer
Medical Insurance
Refund Request
Transfer/Withdrawal/Deferment of Course
Emergency and Insurance Claims
Application for Leave / Absence
Feedback and Dispute
Request Letter
Examination Course Schedule, Results, and Certificate Academic Manager and Academic coordinator
Academic Counselling
Re-exam or Re-module
Appeal Case
Fee Application Fees Payment Finance manager and Admin Manager
Miscellaneous Fees Payment
IT Wireless Internet Connection MR
Website/ Notice Board Content and Information MR

Newton International College provides orientation and induction programmes for all newly-enrolled students to:

  • Introduce the Administrative Staff as point-of-contact;
  • Tour of School Facilities;
  • Inform students of course admission requirements, modules, and synopses, courses duration, and classes schedule;
  • Inform students of total fees payable throughout the course duration;
  • Inform students of their rights (include dispute resolution procedure, fee protection scheme, and reference to CPE’s official website);
  • Inform students of course deferment/extension criteria and procedures, suspension and expulsion conditions;
  • Brief students on education pathway, examination fees, and miscellaneous fees structure;
  • Brief students on the transfer/withdrawal/refund policy;
  • Brief students on relevant Singapore Laws and ICA regulations;
  • Conduct a new student survey on agents (if students are recruited through an authorised recruitment agency);
  • Acknowledge the receipt of the Newton International College Student Handbook, and
  • Give details of the organisation awarding the certificate (if applicable).

Exemption for Singaporean / PR students if they are already covered by their own medical insurance plan. Newton International College which does not provide medical insurance coverage for any student not exempted will not be awarded the EduTrust certification.

Newton International College after Edutrust certification will appoint medical insurance provider AXA Insurance Singapore Pte Ltd.  Students can download the group medical insurance policy’s coverage, and any exclusion and claim procedure from NIC’s website.

Newton International College will assign Administrative staff /Sales Consultants/agents to pick up students from the airport and send students to the hostels recommended by Newton International College. The Administrative staff / Sales Consultant / Agent will provide students with information on medical check-ups, the location of nearby banks, MRT stations, and bus stops.

Newton International College will also assist international students to complete the formalities at Immigration & Checkpoints Authority, Singapore.

Hostel service providers recommended by NIC are:

  • East Lodge Management Pte Ltd